eBook Rethinking e Government Services |
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eBook Rethinking e-Government Services |
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PLEASE NOTE THAT THIS IS AN EBOOK WHICH WILL BE DELIVERED BY EMAIL/NOTEZ QU´IL S´AGIT D´UN EBOOK, LIVRÉ PAR E-MAIL. Incluant PDF avec Watermark. Expecting substantial savings and improved public services ¿ a trend further accentuated by the financial and economic crisis beginning in 2008 ¿ OECD countries have invested in the development of e-government services over the past 10-15 years. However, despite the initial exceptional take-up, governments later saw low adoption and low use of e-government services which are still far from satisfactory today. This report gives a broad description of the shift in governments´ focus on e-government development ¿ from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services Erscheinungsjahr:2009 |
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